Privacy Policy
Effective Date: Nov 11, 2024
1. Introduction
This Heartbot’s Privacy Policy (“Privacy Policy”) describes how your personal information is processed when you use AnyInsight.ai, a platform that lets you communicate with various AI services powered by third-party AI model providers and assistant providers. At Heartbot, we are committed to safeguarding your privacy and protecting your personal information. This policy outlines how we collect, use, and protect the data we gather from users of our platform.
2. Data We Collect and How We Use It
Account Information
What we collect: Name, email, phone number, login credentials, and postal address.
Purpose: To create and manage your account, verify your identity, and provide access to our services.
Legal Basis: Contract performance and legal obligation.
Service Subscription Information
What we collect: Name, email address, login credentials, browser type, IP address, MAC address, subscription status, activity logs, and access time.
Purpose: To manage your subscription to our services and supports.
Legal Basis: Contract performance and legal obligation.
Third Party Application Login
What we collect: Name and email associated with third-party applications (e.g., Google, Facebook, or corporate authentication services).
Purpose: To authenticate and verify your identity and provide access to our services.
Legal Basis: Contract performance and legal obligation.
Third Party Application Login
What we collect: Contents and interactions with third-party assistant providers and third-party AI model providers.
Purpose: To achieve your tasks, monitor performance, ensure compliance, detect misuse per user’s AI governance and policy, and improve the quality of our services.
Third-Party Use: Your anonymized content may be stored on the servers of third-party AI providers and third-party assistant providers to enhance their assistants and models.
Warning: Any information and files you provide to the services will be shared with third-party AI model providers and third-party assistant providers to process your requests to AI models, and avoid sharing sensitive personal information (e.g., credit card numbers, social security numbers) during interactions with AI.
Device Information
What we collect: Device type, operating system, IP address, and other technical data.
Purpose: To provide analytics, troubleshoot product issues, and enhance user experience.
Legal Basis: Legitimate business interest to comply with our contractual obligations to you.
Subscription and Billing Data
What we collect: Name, Tax ID, billing address, payment details, and contact information.
Purpose: To process subscriptions and payments via third-party payment providers.
Legal Basis: Legitimate business interest to comply with our contractual obligations to you.
Marketing and Customer Support
What we collect: Data and demographic information (e.g., company name, occupation, gender, language preference, country, city, and postal code).
Purpose: To send marketing communications, including contests, promotions, rewards, upcoming events, and product news.
Legal Basis: Consent; legitimate business interest.
User Research and Surveys
What we collect: Anonymized responses and survey participation data.
Purpose: To improve our platform, enhance user experience, and introduce new features.
Legal Basis: Consent; legitimate business interest.
3. Legal Basis for Data Processing
Depending on the context, we process your data under one or more of the following legal bases:
Contract Performance: To provide you with services.
Legitimate Interest: To improve our platform, secure our services, and enhance user experience.
Consent: Where required, we will obtain your explicit consent.
Legal Obligation: To comply with applicable laws and regulations.
4. Data Sharing and Transfers
Service Providers: We may share your data with third-party providers to assist in operating our platform.
Third-Party AI Providers: Some AI interaction data may be shared to improve AI models.
Third-Party Payment Processor: email and account information may be shared to facilitate payments process for your service subscription and billing.
Legal Authorities: We may disclose your data if required by law or to protect our rights.
If we transfer your data outside the EEA or UK, we will ensure it is protected through Standard Contractual Clauses (SCCs) or other legal frameworks.
5. Your Privacy Rights
We respect your privacy, and you may exercise the following rights:
Access: Request access to the data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Restriction: Request that we limit certain data processing activities.
Data Portability: Receive your data in a portable format.
Objection: Object to processing activities based on legitimate interest.
Withdraw Consent: If consent is the basis for processing, you can withdraw it at any time.
Manage Cookies: Adjust cookie preferences through your browser or our settings.
To exercise these rights, contact us at privacy@heartbot.com.
6. Data Retention
We retain personal and AI interaction data no longer than two years after the termination or cessation of our services or purposes, or as long as required by law. Data related to subscriptions and payments will be retained according to legal and regulatory requirements.
7. Security Measures
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. These measures include encryption, access controls, and regular security assessments. However, no system is entirely secure, and we encourage you to protect your data.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. If we discover that we have collected data from a child, we will delete it promptly.
9. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to improve your browsing experience on our sites by displaying personalized content based on your preferences. Where required by law, we will obtain your consent before we collect related information from your device or use these technologies. If you do not want your information to be collected with these technologies, you can disable cookies in your web browser settings. However, doing so may impact your browsing experience and limit the online services we may provide you.
10. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or applicable laws. We will notify you by updating the Effective Date and, where appropriate, provide additional notice.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer at privacy@heartbot.com.
Last Updated: Nov 11, 2024